Referrals

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Referrals will be for families with at least one child under the age of five and can be for the following:

  • multiple birth children (i.e. twins)

We also take referrals for our new ‘Ready for School?’ Project – supporting parents to prepare their children for nursery and school, to encourage parents to be involved in their child’s play and development.  To increase parents’ ability to put in place routines and boundaries that will enable their children to arrive at nursery or school on time, in uniform, and to become more independent and cope away from home.

Referrals should be made by telephone to the Home-Start office (01795 429007).  The referrals will only be accepted if you have the parent’s permission to request our service.  A telephone only referral system ensures we only accept referrals that meet our criteria.  We can also inform you immediately of volunteer availability – we do not operate a waiting list.

We can also accept self-referrals from these families.  The Home-Start support for families with multiple births can be through our Twins Group, and/or home visits from a volunteer.  The support can be long term up until the children go to school.

How to refer a family

You should:

  • Ensure the family comes under the criteria specified above
  • Discuss Home-Start support with the family – they MUST agree to receive the offer of Home-Start support
  • Contact the Co-ordinator who will discuss the referral with you by telephone
  • We will require you to sign a referrer consent form (GDPR) before we start support

We will:

  • Set up an initial visit with the family to discuss their needs and tell them all about Home-Start
  • Require the family to sign a declaration that they accept we will hold their personal information on file under the GDPR
  • Let you know when Home-Start support starts and ends
  • Keep you informed, within confidentiality guidelines, about progress and outcomes.

How to refer a twins/multiple birth family

You should:

  • Ensure the family have twins up to the age of 5*/ are expecting twins
  • Discuss Home-Start support with the family – they MUST agree to receive the offer of Home-Start support
  • Contact the Co-ordinator, who will discuss the referral with you by telephone.
  • *twins up to age of 5 for home-support ONLY, not Twins Group (for 0-4’s)

We will:

  • Set up an initial visit to the family to discuss their needs and tell them all about Home-Start
  • Give them details about our Twins Group – they can attend this group AND receive home support if they wish
  • Require the family to sign a declaration that they accept we will hold their personal information on file under the GDPR
  • Carefully match them with a volunteer who will visit the family at home once a week
  • Let you know when Home-Start support starts and ends
  • Keep you informed, within confidentiality guidelines, about progress and outcomes.

If you are unsure of what you need to do or need help please contact us. 


Next: Twins Group 

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